Product and experience strategist creating vision, team alignment, and interactive delight.

Instructor : UX2 - Advanced Strategy & Design

2024 — Present, University of Colorado, Boulder

Teaching an upper-level undergraduate course on UX strategy, focusing on evaluating digital experiences through heuristics, personas, and user journeys, and guiding students to synthesize findings into strategic insights and recommendations presented in a final audit project.

TechSoup, TechSoup Global Network

• Set UX direction for large-scale, international efforts, like verification, e-commerce, catalog taxonomy, and support ecosystem redesign.
• Transformed business needs into clear models, flows, and recommendations for engineering, product, and leadership.
• Created delightful, productive experiences despite massive technical and organizational constraints.
• Initiated and directed user tests, and integrated data into key decisions.
• Led UX for collaborations with companies like Google, Microsoft, and Airbnb.
• Partnered with development, branding, marketing, product, and customer service teams.
• Initiated and led solution designs for internal ecosystems to improve efficiency and collaboration.

TechSoup, TechSoup Global Network

• Oversaw UX across the full web portfolio spanning marketing, product, and support.
• Directed user testing to validate navigation, content clarity, and shared design patterns.
• Led cross-functional teams through problem framing, journey mapping, and experience improvements.
• Created UX standards, content guidelines, and design documentation used across departments.

TechSoup, TechSoup Global Network

• Led ideation for interactive solutions to business and development needs.
• Guided iterative design work alongside cross-functional team members.
• Facilitated design thinking sessions, brainstorming workshops, and rapid concept sketching.
• Acted as the senior voice on UI copy, UX content, and microcopy.
• Created, managed, and finalized development stories.
• Worked in Agile, Kanban, and Waterfall methodologies simultaneously.

TechSoup, TechSoup Global Network

• Created flows, wireframes, and final designs for multiple product teams.
• Performed usability reviews and early user validation to guide decisions.
• Promoted clearer IA, content structure, and usability standards across teams.
• Worked with developers to improve clarity and ease of use for global, non-technical audiences.

TechSoup, TechSoup Global Network

• Built and maintained interfaces for core web properties using HTML, CSS, and JavaScript.