As TechSoup’s lead and sole UX expert, I guided the organization’s evolution from a small, regionally-focused nonprofit into a global network serving every country and more than 1.5 million organizations. My role spanned product and feature design, user advocacy, UI and interaction design, and content strategy, driving UX solutions across every facet of the organization’s digital ecosystem.

I established TechSoup’s first creative and UX departments, building them from the ground up to meet the needs of a rapidly scaling organization. This work unified the design and user experience behind a diverse portfolio of services and product lines, from e-commerce platforms to global partner systems and digital support tools.

Over 15 years, I worked as both strategist and producer. I brought together design, business, and technology to create clarity, consistency, and empathy across a complex global network. That leadership helped shape how millions of nonprofits engage with technology and advanced TechSoup’s mission of making digital access equitable worldwide.